Returns & Exchange

 

ONLINE EXCHANGE POLICY (UAE):

  • Items can be exchanged within 14 days after receiving your parcel
  • We offer 1 free exchange to UAE customers if you are changing the size/ color/style, for further exchanges the charge of AED 20 per collection will be applicable
  • Items must be unworn, unwashed, unstained and unperfumed with NO stains of make up. Earrings and masks cannot be exchanged or returned for hygiene reasons.
  • Items must have all tags and hygiene sticker (swimwear) attached, including any ANITAS handtags received in the original packaging
  • Accessories must be in the same condition, as received, unworn and with original packaging. 
  • All Sale items are FINAL

 

ONLINE EXCHANGE POLICY (GCC AND INTERNATIONAL):

For international orders we do not offer free exchanges. Please text us in Whats App +971521528785 or send us an email on sales@myanitas.com

 

ONLINE RETURNS POLICY (UAE):

 

  • We have 10 days FULL refund policy for CARD PAYMENTS ONLY
  • Cash On Delivery orders will be refunded in store credit only
  • Sale items, face masks & earrings are non returnable
  • Items must be returned in a sellable condition - unworn, tags attached, hygiene sticker (swimwear) still applied. PLEASE NOTE: items that are damaged, soiled, or smelling of perfumes/scents will NOT qualify for a refund and can be refused
  • Card refunds take up to 7-14 days refunded back to the card used during the transaction. Refunds are processed once the item(s) are received back to us. 

 

ONLINE RETURNS POLICY (GCC and INTERNATIONAL):

 

  • If international then you must arrange your own return and bear the cost of returning the items unless the item is faulty or damaged
  • We are not responsible for items lost or damaged if sent without using a tracked courier service. 

 

 IN STORE RETURNS & EXCHANGE POLICY

  • We offer 14 days exchange or credit refund only
  • Items must be unworn, unwashed, unstained and unperfumed with NO stains of make up. Earrings and masks cannot be exchanged or returned for hygiene reasons
  • Also we can do refund for same day purchases to the same card which was used for transaction
  • Can ONLY be refunded/exchanged with a receipt

 

Process of Exchanges and Returns

 

To initiate an exchange or refund please send us an email to sales@myanitas.com or Whats App +971521528785 to arrange an exchange or refund

To complete your exchange or return, we require a receipt of purchase.