ONLINE EXCHANGE POLICY (UAE):
- Items can be exchanged within 14 days after receiving your parcel
- We offer 1 free exchange to UAE customers if you are changing the size/ color/style, for further exchanges the charge of AED 20 per collection will be applicable
- Items must be unworn, unwashed, unstained and unperfumed with NO stains of make up. Earrings and masks cannot be exchanged or returned for hygiene reasons.
- Items must have all tags and hygiene sticker (swimwear) attached, including any ANITAS handtags received in the original packaging
- Accessories must be in the same condition, as received, unworn and with original packaging.
- All Sale items are FINAL
ONLINE EXCHANGE POLICY (GCC AND INTERNATIONAL):
For international orders we do not offer free exchanges. Please text us in Whats App +971521528785 or send us an email on email@example.com
ONLINE RETURNS POLICY (UAE):
- We have 10 days FULL refund policy for CARD PAYMENTS ONLY
- Cash On Delivery orders will be refunded in store credit only
- Sale items, face masks & earrings are non returnable
- Items must be returned in a sellable condition - unworn, tags attached, hygiene sticker (swimwear) still applied. PLEASE NOTE: items that are damaged, soiled, or smelling of perfumes/scents will NOT qualify for a refund and can be refused
- Card refunds take up to 7-14 days refunded back to the card used during the transaction. Refunds are processed once the item(s) are received back to us.
ONLINE RETURNS POLICY (GCC and INTERNATIONAL):
- If international then you must arrange your own return and bear the cost of returning the items unless the item is faulty or damaged
- We are not responsible for items lost or damaged if sent without using a tracked courier service.
IN STORE RETURNS & EXCHANGE POLICY
- We offer 14 days exchange or credit refund only
- Items must be unworn, unwashed, unstained and unperfumed with NO stains of make up. Earrings and masks cannot be exchanged or returned for hygiene reasons
- Also we can do refund for same day purchases to the same card which was used for transaction
- Can ONLY be refunded/exchanged with a receipt
Process of Exchanges and Returns
To initiate an exchange or refund please send us an email to firstname.lastname@example.org or Whats App +971521528785 to arrange an exchange or refund
To complete your exchange or return, we require a receipt of purchase.